Returns and refunds

Returns and refunds

Last updated: 19 October 2026

Returns due to a change of mind

Due to the food-related nature of the products sold, Bee Farm Sagl does not accept returns, exchanges or refund requests resulting from a change of mind, even if the product is still unopened and intact.

Incorrect, damaged, defective or non-compliant products

If the product received is incorrect, damaged, defective or does not comply with the order, the customer should contact Bee Farm Sagl.

Problems that are immediately visible upon delivery, such as a broken jar, damaged packaging or an incorrect product, must be reported within five days of delivery.

Any defects that are not immediately detectable must be reported promptly after their discovery, in accordance with the rights provided by applicable law.

The report must include:

  • the order number;
  • a description of the problem;
  • photographs of the product and its packaging;
  • where relevant, a photograph of the label and batch number.

Product replacement

After reviewing the report, Bee Farm Sagl will replace products that are confirmed to be incorrect, damaged, defective or non-compliant.

If replacement is not possible, Bee Farm Sagl will contact the customer to agree on an appropriate solution in accordance with applicable law.

Returns and shipping costs

No product may be returned without prior authorisation from Bee Farm Sagl.

If Bee Farm Sagl requests the return of a product confirmed to be incorrect, damaged, defective or non-compliant, it will provide the necessary instructions and cover the required return shipping costs.

Costs relating to returns that have not been authorised in advance will not be reimbursed.

Opened food products

Opened or partially consumed food products cannot be returned due to a change of mind. However, an actual defect or non-compliance may still be reported.

Contact details

To submit a report:

Bee Farm Sagl
La Gèira
6674 Riveo, Switzerland
Email: info@bee-farm.ch
Telephone: +41 79 706 22 60

This policy does not limit any mandatory rights granted to the customer under applicable law.